Good for the environment and good for your feet; The Good Low Top is crafted from responsibly sourced leather and features a high energy return midsole. This superior cushioning allows returning energy as you move through the day
Returns policy
We're confident you'll love your purchase, however, if you need to return your item
you can do so within 365 days. Simply find your order within
My orders and follow the steps to
return your item.
Returns policy
Please read our returns policy below to understand what needs to be
considered when making a return:
How long do I have to return my order?
This item must be returned within 365 days of the
date of receipt of the item you purchased. The only exception to this
is during the Black Friday and Christmas shopping period.
Any purchases made between 15th November and 15th December can be returned
up until 15th January in the following year. This allows you to buy
Christmas gifts, and still return them after the festive period if needed.
What options do I have to return the product?
As an online marketplace, we do not have any physical locations. All items
must be returned by post to the address stated on the returns information
listed against your order in the
My orders
area of your account.
All returned items must be new, unwashed and in the same condition as when
they were received, with all tags still attached and intact.
Can I exchange a product?
We do not directly exchange products. To exchange a product for a
different size, the original item must first be returned and received.
Once that has occurred a refund will be made. To get the new size, the
customer must purchase that directly, which they can choose to do after
the refund, or before, at their own expense.
There is no fee to exchange via this process.
In the event of an incorrect or damaged product being sent, we will offer
a full exchange or refund.
Do I have to pay for returns?
This depends on your reason for return.
If your item is damaged, or an incorrect item is sent, there will be no
cost for you to return the item. However, if you are returning the item
due to the size or fit, or other details you dislike, the cost of return
will be deducted from your refund if using a returns label received with
the product, or at your own expense if a label is not used.
If you need any assistance with your return, you can find more details in
your confirmation email, via the
My orders
page or by contacting us on
hello@lovethesales.com
.
What cannot be returned?
For hygiene reasons, underwear, face masks and some jewellery cannot be
returned unless they include a hygienic cover and this is still intact.
Additionally, any personalised items cannot be returned.
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