For hygiene reasons, we cannot offer refunds on fashion face masks nor swimwear or underwear if the seal has been broken or no longer in place, unless they are faulty.

In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to return it back to you.

To qualify for a refund, all items must be returned within 14 days of receiving your order and be in an unworn, unused condition with the original tags attached.

In case, you are not satisfied with the purchased item then you can return it to us as Hype’s delivery and return policy gives you 1-14 days of time from receipt where refund, exchange and gift card options are available.

Any footwear must be returned in its original box (if supplied boxed), with adequate protection in the parcel so that the box does not get damaged in transit.

Return all unwanted items to:

JustHype returns
Unit 13 Chartwell Drive
Wigston
Leicester
LE18 2FL

We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit.

We endeavour to process all refunds within 21 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue.