Free delivery on orders over £40 with Kathryns.
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Making a return with Kathryns is easy and free. Please follow the procedures below so your return can be processed as quickly as possible.
Please note that the Returns Policy applies, which is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in Kathryns' Cancellations section.
Pack the item(s) you wish to return in their original condition, with the original packaging and use the prepaid label which was included in your parcel.
Please ensure that the package is fully sealed and the labels are fully secured.
Post the parcel at any Post Office and obtain a Certificate of Posting.
Please keep this Certificate until you have received your refund.
Kathryns will confirm by email once they have safely received your parcel and a refund has been processed.
Kathryns are happy to offer a refund on unsuitable items that are returned. Post and packaging charges cannot be refunded.
Please note Kathryns do not offer refunds on Socks or Tights for hygienic purposes.
The full amount will be credited to the original purchaser's payment card, excluding any shipping costs.
Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately Kathryns are unable to influence this.
To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to the cancellations section.
Kathryns will be happy to offer you an exchange for your purchase(s), subject to stock availability.
Please note that exchanges are subject to stock availability. There are some products that cannot be cancelled, refunded or exchanged.
Please see the Returns Policy for more details.
Currently Kathryns are unable to provide an online exchange service.
If you live in the EU, you have the right to cancel your order under Consumer Contract Regulations 2013 (CCRs), which govern all internet and mail-order shopping.
When an order has been cancelled under CCRs, you will be refunded within 14 calendar days of Kathryns receiving the goods back or if earlier, from the day they receive evidence of the goods being sent back. If your card issuer has not sent you a refund within 30 days, please contact the Kathryns Customer Services Team.
It is not always possible to stop the dispatch of your order once it has been placed and processing it has started.
Learn more about CCRs in the Cancellations under CCRs section.
Condition of returns
All items should be returned new and unused, with the Kathryns tag intact and with the original packaging within 14 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you.
All items should be returned along with the completed Returns Note to allow easy identification and prompt processing.
All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you.
Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within 6 months you have the right to claim a free repair or replacement.
Please contact Kathryns' Customer Services Team should you wish to return a faulty item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All orders are quality controlled and checked before being dispatched. However if an item you receive is damaged or faulty, please contact Kathryns' Customer Services Team who will be happy to assist you.
Returns received outside of the 14 days returns policy without prior notification will only be accepted at Kathryns' discretion except in the case of faulty, missing, incomplete or damaged orders.
If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.
Please note that Kathryns' Returns Policy applies to the free returns service, which is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section.
Girls navy logo dress
Navy cotton jersey dress with shadowed Chloé logo to chest:
- Side seam pockets
- Chloé Logo to chest
- Gold Chloé engraved poppers to shoulders
- Knee length
- 88% Cotton, 12% polyester (mid weight cotton jersey)
- Machine wash 30*
- Available in other colours
Product Code : C12767/84904A