Before sending anything back to Loofes, you must complete a Returns/Exchanges form.

They will send the form to you after you have contacted them to request a return.

A download link for the returns form can be found here.

Anything sent back without a Returns/Exchanges form will be subject to severe delays.

We strongly recommend that you obtain a proof of postage receipt.

Loofes cannot be held responsible for any loss or damage during transit.

All returned items are subject to checks when they are received by Loofes to ensure that they are in their original condition.

Once the refund process has been initiated, you will receive an email and/or telephone confirmation letting you know that it has been processed.

Please note: Refunds can take up to 3 days to appear on your bank statements.