If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable.

We’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.

If you would like to return an item you should follow the procedure below:-

Direct to the Shop

For an immediate refund, you can return the items to W.J French & Son Ltd in Southampton, within 28 days. You may also exchange your items in store.

You MUST have:

Your receipt or dispatch note and a completed returns note

The credit/debit card used to make the original purchase

If the item is in its original condition, we will process the refund for you.

If you do not have the credit/debit card used to make the original purchase a refund will be given with a credit note.

Return by post

You can return any items to us, at any Post Office, within 28 days of receipt.

Find your returns label here.

Complete the returns note and enclose it, together with your returned items, inside the original packaging. Goods cannot be returned without this information.

Take your parcel to any Post Office. We recommend you use some form of registered post in case you need to track your parcel.

Address the parcel clearly to:

W.J French & Son

40 Bedford Place

Southampton

SO15 2DG

We will process your refund within 14 days of receiving your return.

All of this is in addition to and does not affect your statutory rights