Last updated: 24 May 2018
This notice talks about the cookies and similar tracking technologies that we use across the websites we operate and all the services we provide to you. It does not talk about cookies that are consumable, such as chocolate chip cookies, white chocolate chip cookies, or any other type of edible cookies - as much as we love these.
A cookie is a small text file that’s placed on your computer or mobile device when you visit our website. We, and some of our partners and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or opened an email that we have sent them.
Even though they’re not as exciting as the round, sugary and delicious variety, these types of cookies and tracking technologies are still important. They help us to do awesome things like operate our website and services, enhance and customise your experience across our website and services, perform analytics and deliver advertising and marketing that’s relevant to you.
There are also cookies set by third parties across our website and services. Third party cookies enable third party features or functionality to be provided on or through our website and services, such as interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.
Below is a list of cookies that we use on our website and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.
ltsuser: Used to collect non-personally identifiable usage statistics
_RequestVerificationToken: A security measure used to secure your account
__ControllerTempData: Sometimes used to aid in the flow of a multi-step on-site action, i.e the registration process - this is only stored temporarily
.ASPXAUTH: Used to authenticate and secure your account
items_seen: Used to determine how many product results you have seen, so we can ask you for feedback at an appropriate time so as not to interupt your shopping experience
lts.sizes.dress / top / shoes: Used to determine whether you have skipped a pop-up asking you to confirm your sizes so we can filter search results for you
country: Used to determine which regional products we show you
ltspresalemode: Used to enable/disable the ’sales preview mode’ feature
ltschannel: Used to determine which of our (and only our) marketing channels your session originated from (e.g. our emails, our facebook page, etc)
Facebook (Analytics): We use Facebook as a medium to talk to customers and to measure effectiveness of campaigns
Hotjar (Analytics): We use hotjar to measure and understand the user experience on our site so we can improve it
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:
Microsoft Internet Explorer