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Cookie policy

Last updated: 24 May 2018

This notice talks about the cookies and similar tracking technologies that we use across the websites we operate and all the services we provide to you. It does not talk about cookies that are consumable, such as chocolate chip cookies, white chocolate chip cookies, or any other type of edible cookies - as much as we love these.

What cookies / tracking technologies do we use?

A cookie is a small text file that’s placed on your computer or mobile device when you visit our website. We, and some of our partners and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or opened an email that we have sent them.


Why do we use cookies/tracking technologies?

Even though they’re not as exciting as the round, sugary and delicious variety, these types of cookies and tracking technologies are still important. They help us to do awesome things like operate our website and services, enhance and customise your experience across our website and services, perform analytics and deliver advertising and marketing that’s relevant to you.

There are also cookies set by third parties across our website and services. Third party cookies enable third party features or functionality to be provided on or through our website and services, such as interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.


Love the Sales cookies

Below is a list of cookies that we use on our website and services. The types of cookies we use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.

ltsuser: Used to collect non-personally identifiable usage statistics

_RequestVerificationToken: A security measure used to secure your account

__ControllerTempData: Sometimes used to aid in the flow of a multi-step on-site action, i.e the registration process - this is only stored temporarily

.ASPXAUTH: Used to authenticate and secure your account

items_seen: Used to determine how many product results you have seen, so we can ask you for feedback at an appropriate time so as not to interupt your shopping experience

lts.sizes.dress / top / shoes: Used to determine whether you have skipped a pop-up asking you to confirm your sizes so we can filter search results for you

country: Used to determine which regional products we show you

ltspresalemode: Used to enable/disable the ’sales preview mode’ feature

ltschannel: Used to determine which of our (and only our) marketing channels your session originated from (e.g. our emails, our facebook page, etc) 


Third party cookies

Google Analytics (Analytics): Google Analytics uses cookies to help us analyse how our users use our website and services. The information we gather is non-personally identifiable, but it helps us to understand how we can improve the service. You can find out more about this service and how Google uses your data at http://www.google.com/analytics and www.google.com/policies/privacy/partners/

Facebook (Analytics): We use Facebook as a medium to talk to customers and to measure effectiveness of campaigns

Hotjar (Analytics): We use hotjar to measure and understand the user experience on our site so we can improve it


How can you control cookies?

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:

Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer
https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies 

Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac