What happens if I’m not in when my order arrives?

What happens to your order if you are not in will depend on the courier service delivering your items. Some couriers require a signature in order to make a delivery, and so may leave your parcel with a neighbour or try to redeliver at another time.

Alternatively they may leave your delivery in a safe place or at a postal depot. If any of these is the case the courier should leave a card with details of where to find your parcel.

If there are any issues with the delivery of your items please get in touch with us and we’ll be happy to help. Details of your orders can be found in your Account under My Orders if you purchased using the Love the Sales checkout.

Speak to our team

We typically reply within 1 working day.

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